customer is always right? - TilersForums.com

[The Legend; Phil Hobson RIP]

My latest album pics, my customer had seen a chequerboard mosaic. It was 300mmx300mm but the price was incredible. So I sourced a cheeper mosaic, only problem was it came in 300mmx300mm black and 300mmx300mm white. Not chequerboard, so I had to cut sheets down to 50mmx50mm pieces. What a pain to do, is it just me or would you guys do this to please the customer?:mad2:

 

[murf]

sounds like a pain allright Phil but as you say, the customer is allways right.

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[Time's Ran Out]

Too true I would - especially if I supplied the cheap mosaic at expensive price and it made up the extra on my labour costs!:lol:
My customers are also always right - until I've been paid!

 

[DHTiling]

A pain phil.. but excellent result..

 

[david campbell]

as above mate!
total pain in the backside but if it keeps the pay rolling in then it's worth it

looks great by the way

 

[Colour Republic]

thank God this is in the arms! My next customer wants a floor just like that and I don't fancy doing it

 

[Rich]

Lovely job Phil. And well done for doing it, I think things like this show the real tilers from the monkeys (no offence to monkeys). I do everything I can to keep my customers happy because I claim to provide a total tiling service. And It seems to do me well. Good on ya

 

[Spud]

just shows you not only are an excellent fixer Phil ,you give good customer service, another superb job mate

 

[mikethetile]

a lovely job phil and yes i would go that extra mile, its a credit to your skills

 

[peckers]

I think you could have gone one stage further and offerd black and white grout :ninja:
all joking aside a lovely piece of work and you gave your customer what he wanted,
its always worth going a bit further for your customers as long as you aint out of pocket imo